Warranty and Concierge Service Agreement
CUSTOMER SERVICE DEPARTMENT
UNITED STATES & CANADA (where applicable)
Green Goddess Supply
3 Charlesview Road, Suite C
Hopedale, MA 01747
The Armoire is PATENT PENDING and COPYRIGHT © 2017-2019 Green Goddess Supply. ALL RIGHTS RESERVED
Prices and specifications subject to change.
Green Goddess Supply Armoire BioChamber Limited Warranty and Concierge Service Agreement
US and Canada (if applicable)
1. Terms and Conditions
Green Goddess Supply (GGS) warrants solely to the original purchaser of this GGS biological grow chamber (BioChamber) that the chamber purchased shall be free from defects in materials and workmanship under normal use for as long as the BioChamber is owned by the original purchaser, and until the ownership of the chamber is transferred to another (unless otherwise noted by GGS). Green Goddess Supply further warrants solely to the original purchaser that all GGS electrical/or battery powered components. The Carbon Scrubber (our Scrubber uses high grade Australian activated carbon and it’s life expectancy is 1 (one) to 3 (three) years, there are no moving parts but we will repair or replace Carbon Scrubber within 1 (one) year with the standard warranty and 3 (three) years if you elect to purchase the extended warranty). Resolution of Carbon Scrubber warranty claims may include but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. Warranty is null and void in any case of customer related damage, mis-use or tampering/case removal without prior authorization. This includes BioChamber, LED, all fans, hygrometer, camera and surge protector power strip shall be free from defects in workmanship and materials and shall function for a period of one (1) year from the date of purchase. The supplied LED multi-lens light shall function for three (3) years. This Limited Warranty does not apply to: (a) minor manufacturing blemishes, small dents and imperfections to the shell material and veneer as applied from the factory (the BioChamber shell is furniture inspired, not furniture grade material), (b) to wear and tear to removal and attachment of the unit’s “door”, magnets — including the child proof lock and , “key”, batteries, or other damage or deterioration due to normal wear and tear of the Armoire or its parts, or to normal wear and tear or breakage of any component inside the BioChamber, including but not limited to the LED, LED ‘housing”, controls, switches, plated surfaces, or finish, or to any nuts, bolts, winches, hardware, or finish (no Warranty is implied on cloth pots, passive air intake filters, winches or collection saucer unless defective upon receipt ; (c) to asserted defects or damage caused by modification, misuse, neglect, abuse, accidents, acts of nature, or improper maintenance of the BioChamber or its parts (GGS reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by GGS; (d) to asserted defects involving subjective personal likes or judgments, including subjective opinions regarding visual characteristics of the shell or grain characteristics or colors of wood-like veneers; (e) to asserted defects or damage such as cracks, splitting, or warping of shell material or damage to the veneer finish caused by accident or exposure to changes in or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, or other household furniture or appliances which may cause harm to the instrument; (f) to defects asserted by any purchaser who did not purchase the Armoire from an authorized GGS sales outlet (including purchaser’s from crowdfunding campaigns) in the United States of America or Canada; (g) to Armoire’s owned by non-U.S. or non-Canadian residents; (h) to electrical components not manufactured or supplied by GGS; (i) to adjustments, or any routine maintenance; (j) to any unit whose serial number is missing, altered, or tampered with in any fashion; or (k) to asserted defects or damage to a Armoire which has had work performed on it by or has been otherwise repaired or modified by a technician or repair person other than GGS, or authorized GGS service center.
2. Limitation on Obligations.
THE OBLIGATIONS OF GREEN GODDESS SUPPLY HEREUNDER ARE LIMITED TO REPAIR OR REPLACEMENT OF PARTS OF THE ARMOIRE OR COMPONENTS FOUND TO BE DEFECTIVE UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL GGS BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME, WAGES OR LOST PROFITS, OF ANY NATURE OR KIND OR FOR DAMAGES TO OR LOSS OF PROPERTY. In addition, GGS reserves the right to modify, refine, or improve its product offerings, parts and associated systems, including making mechanical and electrical refinements and veneer substitutions, without incurring any responsibility to modify, exchange, replace or repair any parts or products to meet prior specifications. This limited warranty does not cover circumstances beyond GGS control. This warranty does not apply when failure is due to shipping damage, accident, alteration, modification, unauthorized service, misuse, abuse, use with incompatible accessories or attachments. THIS LIMITED WARRANTY IS THE SOLE WARRANTY OF GGS WITH REGARD TO THE ARMOIRE PRODUCT LINE ONLY AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PURPOSE. Specific rights might vary by state or in Canada, so the above limitations or exclusions may not apply to you.
3. No Other Warranties.
The Limited Warranty set forth herein constitutes the entire warranty and representation of GGS with regard to the Green Goddess Supply BioChamber products identified in the preceding paragraph. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any GGS Armoire or related product. NO representation or warranty made by any GGS salesperson, dealer, agent, representative or employee shall be binding upon GGS other than as set forth herein.
4. Claim Procedures.
Unless the original purchaser is notified in writing that repairs and service under this Limited Warranty may be made by GGS or authorized GGS warranty repair center, claims for warranty performance and service shall be made by the original purchaser by contacting Green Goddess Supply at its Customer Service Mailing Address listed below, to the Attention of the Armoire Repair Department and listing the RA (return authorization) number on the outside of the box. Shipping and insurance must be prepaid by the purchaser. The purchaser also must include any permits required for export of the BioChamber from purchaser’s country (if located in Canada), prepaid by purchaser, together with (a) evidence confirming the original purchase by purchaser (such as a copy of the sales invoice or receipt, a credit card slip, or the like); (b) a brief description of the nature of the asserted defect and photographic or other documentary evidence requested by GGS; and (c) the name, address and phone number of the original purchaser to whom the instrument is to be returned. Please call Customer Service prior to shipping your guitar. If you fail to contact GGS prior to exporting your Armoire from Canada, or if you fail to get any necessary permit for your Armoire, the device could be subject to government confiscation and/or GGS may not be able to obtain a permit to ship it back to you in Canada. GGS shall review the description of the asserted defect, examine the instrument, and make service, repairs and replacements as appropriate under this Limited Warranty. Upon completion of the service, the Armoire shall be returned by GGS to the original purchaser, shipping, permits and insurance to be paid by the purchaser. In the event it is determined that the asserted defect is not covered by or is excluded from this Limited Warranty, thecomonent shall be returned without repairs or replacement, shipping, permits and insurance to be paid by the purchaser.
5. Legal Remedies.
Depending upon the state in which you reside, you may have additional legal remedies available under the applicable Commercial Code or Consumer Warranty laws.
CONCIERGE SERVICE AGREEMENT: *
Think of this as a form of “insurance”. It’s not a guarantee, but it insures you get an expert trained in our time tested plant and herb growing nurturing protocol. This includes achieving the highest yield possible, in as little as 60 days! Typically, depending on strain, species, simple plant training and phenotype, the range is 60 to 90 days. From set up to harvest — and everything in between—we will be there for you. Although an app is in the works, and web based chat is available, telephone support — yes— with a “warm bodied” Concierge Specialist, is just a phone call away. From the basics of planting and growing to troubleshooting complex, simple and/or “pesky” and seemingly persistent or intermittent issues, our goal is to insure your success.
If you purchase the Extended Warranty and Concierge Service Option, you will have extended component coverage (see below), plus an additional 18 months of personalized Concierge Service! This is not just “more of the same”… this includes advanced higher yield and stress training techniques, best practices for curing and storage (including long term storage), pest and pathogen issues that may arise and strain specific insights.
*Note: Concierge Service Only available to customers growing from autoflowering seeds.
Standard Hardware Warranty & Concierge Service:
- BioChamber shell: (Limited Lifetime)
- Carbon Scrubber: 1 (one year)
- Electrical, Battery or USB powered components other than light: 1 (one) year
- High Par LED: 3 (three) years
- Concierge Service: 90 (ninety) days
- Winches, Passive Filters, Cloth Pot and Collection Saucer: No warranty implied but if defective upon purchase and reported to Customer Service within 10 (ten) days, GGS at its sole discretion shall replace such defective item(s) at no cost.
Optional Extended Warranty and Concierge Service:
- Concierge Service: 21 (twenty-one) months
- High Par LED: 5 Years
- Electrical, Battery or USB powered components other than light: 3 (three) years
- Carbon Scrubber: 3 (three years)
- BioChamber shell: (Limited Lifetime)
- Winches, Passive Filters, Cloth Pot and Collection Saucer: No warranty implied but if defective upon purchase and reported to Customer Service within 30 (thirty) days, GGS at its sole discretion shall replace such defective item(s) at no cost.