Returns and Refund Policy
Our policy lasts 30 days after you receive the product. If 30 days have gone by since delivery of your product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. If you ordered it directly from us via this website, then an order number that we can verify in our system is acceptable as proof of purchase.
If you purchased your item from a retail storefront, please contact the retailer first – returns should go back through the source you purchased from.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Returns are processed manually with manual review, so please allow up 3-5 business days.
If a product has not yet shipped, we are happy to refund the full purchase price including shipping. If a product has already shipped, we may deduct the original shipping cost the customer paid from the amount to be refunded, in our sole discretion. This particularly applies to purchases of oversized items such as The Armoire which ships via freight service and can incur several hundreds of dollars of shipping costs as well as several more hundred dollars of return costs if a customer arbitrarily changes their mind on the purchase after it is already en route. We always strive to be fair and reasonable, but "fair and reasonable" is a two-way street.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, and we indicated that we did process the refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will try to help.
Sale items (if applicable)
All items will be refunded at the price they were sold at. If you purchased a product on sale, you will be refunded the sale price you originally paid, not the current retail price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Due to the cost of the items on this site, we recommend that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.